Refund policy
Return Policy
Please note that all eligible items have a 30-day return policy. This means that you have 30 days upon receipt of the item to request a return. If approved, you’ll be sent store credit to be used for an exchange or to be applied to a future purchase.
To be eligible for a return, your item must be in the same condition that you received it, sealed, unworn or unused, with tags, and in its original packaging, along with a receipt or proof of purchase.
To start a return, please contact us at contact@madamezuzus.com
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Additional shipping costs may apply.
You can always contact us for any return inquiries at contact@madamezuzus.com
Vinyl Pre-Orders
All vinyl pre-orders are final sale as each item is made to order especially for you! Product pages will always list delivery dates. Any unforeseen delays will be communicated as quickly as possible via email and social media so as to ensure you are aware of the most up-to-date timeline of your package.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the incorrect item so that we can evaluate the issue and make it right
Exceptions / non-returnable items
All Sales of vinyl records, CDs, tea, pre-orders, limited edition units, and all international orders are final.
No refunds. No exchanges.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be sent store credit to be used for an exchange or to be applied to a future purchase.
You can always contact us with any questions at contact@madamezuzus.com.